Privacy Policy — BlackDotPay

1. Introduction

BlackDotPay ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services (including purchasing and using the BlackDotPay crypto card), or interact with us in any way.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents.

2. Information We Collect

We collect information in the following categories:

Personal Identification Information: Full name, date of birth, nationality, residential address, email address, phone number, government-issued ID details (type, number), and crypto wallet address provided during KYC and order processing.
Financial Information: Crypto transaction details (amounts, wallet addresses, conversion rates) for card funding and spending.
Technical Data: IP address, browser type and version, device information, operating system, and usage patterns collected automatically.
Cookies and Tracking Data: Information about your visits, pages viewed, and interactions (via cookies and similar technologies).

We do not collect sensitive information such as racial origin, political opinions, religious beliefs, or health data unless required by law.

3. How We Use Your Information

We use your information for the following legitimate purposes:

To verify your identity and process KYC for regulatory compliance.
To fulfill orders, issue physical cards, and provide customer support.
To facilitate secure crypto-to-fiat conversions and transactions.
To detect and prevent fraud, money laundering, and unauthorized activity.
To improve our services, website functionality, and user experience.
To send important updates, security alerts, and promotional communications (you can opt-out anytime).
To comply with legal obligations and respond to law enforcement requests.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with:

Trusted third-party service providers (e.g., payment processors like NOWPayments, shipping partners, KYC verification services) under strict confidentiality agreements.
Regulatory bodies and law enforcement when required by law or to prevent illegal activity.
Affiliated companies for operational purposes (with the same privacy standards).

All third parties are required to maintain the confidentiality and security of your data.

5. Data Security

We implement industry-standard security measures including:

AES-256 encryption for data in transit and at rest.
Secure server infrastructure with regular security audits.
Two-factor authentication (2FA) and access controls.
Regular penetration testing and vulnerability scans.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary:

KYC and transaction data: Up to 7 years for regulatory compliance.
Account data: Until you request deletion or the account is inactive for 3 years.
Usage logs: Up to 12 months for security and analytics.

After retention periods, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Object to or restrict processing.
Withdraw consent at any time.
Request data portability.
Lodge a complaint with a supervisory authority.

Contact us at SUPPORT@blackdotpay.com to exercise these rights. We will respond within 30 days.

8. Cookies and Tracking

We use cookies for essential functions, analytics, and performance. You can manage cookie preferences in your browser settings. Third-party analytics (e.g., Google Analytics) may be used anonymously.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through standard contractual clauses and compliance with international data transfer regulations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: SUPPORT@blackdotpay.com
Address: BlackDotPay Support Team (or add a real address if you have one)